Olga is an international customer experience strategy expert and customer-centric culture transformation specialist. Internationally published author, blogger, keynote speaker and consultant. One of the few CXPA recognized trainers in the world, CCXP, CXPA member, member of Executive Experience Consultants, an international group of C-level executive consultants, MBA, Ph. D. She is the co-author of the Customer Experience and Customer Experience 2 books, Amazon #1 Bestsellers in Customer Service Category in US, UK, Canada, Mexico. She is member of EEC, international senior-level CX consultancy group, market Culture MRITM certified partner, Judge at several CX competitions: Russian CX Awards, International CX Awards, СХ Leader of the Year, DACH CX Awards, Russian CX World Awards Here are the links to the books: Customer Experience I: https://www.amazon.com/Customer-Experience-international-professionals-strategies-ebook/dp/B081D93QZL Customer Experience II: https://www.amazon.com/Customer-Experience-2-Naeem-Arif-ebook/dp/B08CZTJ1YD #BTW2021

Bipul is a sales and business development professional with around 3 decades of work experience having contributed to various fields such as: Biotechnology, life science, diagnostics, medical devices, laboratory equipment, nutrigenomics disinfectants and sterilizer, bio-fertilizers, pharmaceutical formulations, pharmaceuticals herbal formulations, pharmaceutical third-party manufacturing. He has ability to build an organization from the scratch. He has successfully handled the roles of front line, second line and third line manager, followed by heading the business of various pharma companies and have been actively involved in brand building and product promotion. Having an ALL INDIA and International work exposure and handling a team size of more than 300 persons. Presently responsible for the P&L of M/s JSM Innovations LLP, a pharmaceutical start-up in the domain of cardio-diabetics and wellness. He strongly believes that it is not just change but 'disruptive change' that is important for organic growth. Academically he a science graduate armed with an M.B.A from B.K. School of Management-gujarat university, and a Pre- PhD in marketing (CRM in pharma) #BTW2021

Passionate experience transformation executive and change agent. Sherpa for new and developing experience obsessed organizations. Thought leader and innovator for ways of engaging associates, customers and partners. Believes sustainable change requires embedding customer and experience capabilities into all parts of an organization. Skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organizations work to achieve results. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco. Sodexho, Equifax and MoneyGram. Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned a Master’s in Clinical Psychology and a Masters of Business Administration. She is a Certified Customer Experience Professional (CCXP), and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design and Innovation LUMA certified. A little bit more personal me…. Passionate experience transformation professional and change agent. Sherpa for new and developing customer and employee obsessed leaders. Thought leader and innovator for ways of engaging associates and customers. Spirited entrepreneur. Skilled in business benefits development and systematically embedding experience into an organization. Believe that brands who win choose to focus on human and emotional elements. Develops the hearts and minds of others. Firm executor in the ‘pay it forward’ model. Writer, speaker and artist. #BTW2022

Carsten is an Entrepreneur, Enabler & Project Lead in Customer Experience, Agile and Business Transformation. Leading large scale projects in Europe, Latin-America & South-East Asia. After his 20+ year career for companies like Deloitte Germany, VW Mexico, Rolls-Royce UK and Lazada Vietnam, he founded Asia PMO in 2018, focusing on getting clients to understand and implement of company objectives, customer experience and a culture to foster a result- and team-oriented environment to excel today's accelerated world. He is an internationally accomplished keynote speaker, Trainer & Coach and was recently elected in the top 150 CX global thought leaders. #BTW2021

Elethia Symposium is a youth led educational forum which is affiliated with top, respectable NGOs like UN75, Teach For India, Cuddles Foundation, Clubfoot India Initiatives Trust, Childline India Foundation, Robin Hood Army, Smiles Foundation, Rescue Foundation, World For All Animal Care And Adoptions, Pray For Stray, Spark A Change, Bombay Natural History Society, Seva Mandir , Health Ashram, We Plant and Indian Samaritans. We have also previously partnered with House of Candy India, Starbucks Coffee India and Fix A Flix Box. We have also partnered up with UN Ocean’s Day, Oceanic Global, Captain Earth and Lonely Whale, which are organisations in the USA. Simultaneously, we have also partnered up with Allatra International, a Czech Republic organisation. It is a platform for the future policymakers to exchange thoughts on the current status quo of the world and satiate their thirst for knowledge by imparting and inculcating informative views on different subjects. We conduct various events centred on aiding professional and personal development of our young clients. Sofia Dash: Gifted with an unparalleled communication skillset, Sofia Dash has always been an active debater. Showcasing unsurpassable leadership skills from a very young age, she has been an active member of the Student Government of her school. She can effectively communicate with various sponsors, student bodies and schools and has organized a myriad of events. She has an unprecedented work ethic and will perform any task that her job entails successfully and with incomparable earnestness. She is not afraid of challenges and working under unsurmountable pressure. She believes in team work and therefore inculcates in her team members as well to believe in unity. By the age of 18 itself, Sofia has successfully established herself. She has also taken part and won laurels in several inter-state debate competitions, has adjudicated two national level debate competitions and is a published author in several international peer-reviewed law journals. She has represented India in THIMUN Qatar Leadership Conference as a MUN Workshop Leader. She has also conducted MUN workshops at NMIMS. She is a true-blue feminist, animal rights activist and a mental health advocate, being a certified CBT practitioner. She has her own mental health blog named Mental Mondays which has helped find solace for over 45+ individuals and an NGO named Pray For Stray which assists in finding homes for strays and feeding the voiceless. Being a budding entrepreneur, she has her own educational forum named Elethia Symposium which has partnered with giants such as Starbucks, House of Candy, Teach For India, Childline Foundation, CIIT etc. She believes in creating opportunities for herself and will continue to do the same in order to be an asset to whichever organisation or institute she is affiliated with. Ahan Gadkari: Ahan Gadkari is a phenomenal speaker who has conducted sessions in more than 100 conferences. He has worked for policy formation for UNESCO and conducted workshops for NGOs like Teach for India and Seva Mandir. He has also hosted high-ranking officials from the Indian Military, Air Force, and the Navy and conducted leadership panel discussions. He has also provided training to young leaders in formulating policies for national and international development and inculcated negotiation and mediation skills among them. #BTW2021

Noran El Bosseli is a business professional specialized in the Health & Beauty sector. For over 13 years, she has worked on a wide variety of Health & Beauty categories to launch brands, grow brands and enter new markets. Her journey was associated with some of the industry’s products & electronic gurus such as L’Oréal, Dabur India, PHILIPS as well as new market entrants such as Emami International. Noran has worked extensively in the Health & Beauty sector in her home country Egypt as well as other markets in the EMEA region such as UAE, Saudi Arabia, Lebanon, Algeria, Morocco, Turkey & France. Sarah El Sayed has over 12 years of experience in the Consumer Products sector and has worked across a wide variety of categories with a keen focus on personal care and health. Her passion lies in growing brands and helping them to enter new markets successfully. Her portfolio is packed with some of the industry’s iconic household names such as Clorox, Dettol, Harpic, Nurofen, E45 as well as newcomers to market like Glad International, where she led the business planning and launch in Asian markets. Sarah has worked extensively in the Egyptian market and has expanded since 2012 into the United States, the United Kingdom, Australia, Brazil, China, and parts of Africa.

Its been 15+ years Preeti is working in the Retail space and specialize in primarily working for a lot of liquor brands [shops, restaurants, bars, duty-free] and a few FMCG brands. Vastly experienced in Retail - Visual Merchandising Design and Execution. She has gained a good sense of the Indian markets, their requirements, the logistics and fabrication procedures. Preeti is always on the lookout for doing something different and do enjoy the space she is in right now.

Mr. Jonathan Muyumb Ditend is 32 years old and he a serial entrepreneur. Since 2014, he has invested his time and effort into creating new synergies in his country of origin, the Democratic Republic of Congo (DRC). He is focusing on key sectors that need strong improvement including but not limited to mining, energy, water supply, real estate, construction. Indeed, right after his graduation - (MA in International Communication and Diplomacy) in London, UK - He has integrated one of the most prestigious law firm in DRC (ProximA Law) LED by Mr Serge Nawej. He has started as business consultant and Certified Translator, which allowed him to create his own structure of translation services since then. His communication, negotiation and language skills were key to the success of various projects conducted by the firm, he has assisted more than $3 Billion transaction so far.

Mr. Suman Anjoy is keenly interested in Philanthropy, Luxury Retail, New Technologies. He is Founder Director of an Innovative Social Entrepreneurship Project Amazing-U.com Headquartered at Kolkata, India. He is also working as a Business Partner of a Leading Recruitment House which has Experience of 12+years with 200+ clients. The Eye Store - Omnichannel EyeWear Retail and Digital Coffee India - Customer Experience Tech are the other 2 innovative Start-up Projects which he is working on. He completed his Graduation in Vision Science and Optometry & is trained from Leading Eye hospitals like SankaraNethralaya and LV Prasad Eye Hospital. He has completed the Computer Vision & Dry Eye Evaluation course from Ohio state university, Contact lens Dispensing from IACLE, Australia. Apart from Technical Education, he has done Executive Management Education from IIM Bangalore, Wharton School, AND Berkely university. Suman has industry-proven corporate Experience of handling luxury retail & healthcare leadership positions of P&L for 15+years as Signatory. He acted as a key catalyst in the opening & Growth of 300+ Luxury Retail stores in South East Asia.