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Starting on WhatsApp, and becoming India's go-to hyper delivery company: the story of Dunzo


Founded in July 2014, Dunzo made the dream of slouch on your couch come true. The Bangalore-based start-up was founded by Kabir Biswas, Ankur Agarwal, Dalvir Suri, and Mukund Jha. Dunzo is a hyper-local on-demand delivery service in India. With minimum delivery charges and tie-ups with restaurants, malls, and general stores, it delivers almost everything to the customer. Be it the documents you forgot at home or a shirt from a mall, dunzo's got it covered for you.


The company was incorporated on July 8th, 2014, and currently provides services in Bengaluru, Noida, Delhi, Pune, Chennai, Mumbai, and Hyderabad. It serves through an app and a website. Dunzo works through a data-driven platform where it connects a delivery person to the nearest user.


The company's motive is all about being on the move. The company was ideated by Kabeer Biswas who after shifting to Bangalore decided to test a new business idea which was based on a self-completing, to-do list product. Initially, he used to complete all the deliveries by himself which made him face many challenges. Improper time management, lack of finances, poor mobile applications, etc. were the reasons for an inefficient delivery system. In 2015, the company started hiring more people in this initiative on a part-time basis. This was when his business starting picking up and within the next few months, the start-up received its first investment. What started as a Whatsapp-based business got converted into an app in 2016 due to the growing demands!


Infusing Artificial Intelligence on their platform, Dunzo ensures that its users have a smooth and hassle-free experience. The app is labeled with features that allow them to track the movement of the person throughout the delivery. Users can even use the chatbox to communicate and send relevant pictures accordingly.


To date, Dunzo has raised total funding of $140 million in 15 rounds of funding. In their recent series E round, they raised $40million from Google, LightBox, and others. Moreover, in the FY20, the company reported its revenue to be $3.7Million. Since the logistics industry is facing intense and huge competition, companies in this sector need to have proper skills and advancement to compete with others. With competition from companies like Swiggy and Jugnoo In Chandigarh, Dunzo plans to make appropriate changes in its business techniques to grow. Their plans for the expansion include increasing coverage of physical retail stores, increasing partnerships with merchants and vendors. With growth as their main aim, they are also focusing on providing services to tier-II cities.

 

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